At a glance
- Return any artwork bought from a listing within 7 days of delivery, for any reason.
- Return shipping is free. We arrange a courier to collect the work from you and pay for it.
- You get a full refund to your original payment method once the work is back at the artist’s studio and has been checked.
- Returns go back by courier only.
- We don’t offer exchanges: every work on ARTASIN is one of a kind.
1. What you can return
Any artwork you bought from a listing on artasin.in and had delivered in India can be returned within 7 days of the day it was delivered. You don’t need a reason: you can return a work you simply don’t want to keep, not only one that arrived damaged.
Commissioned work is made specifically for you, so it is covered by the commissions section of our Terms of Service rather than by this policy.
2. How to start a return
Within 7 days of delivery, open the order in your orders and choose Report an Issue, or email support@artasin.in with your order number. If the work arrived damaged, add a few photos of the work and its packing.
We will confirm the return and book a courier pickup from your delivery address, at no cost to you. Returns are collected by courier only; we can’t accept works dropped off in person.
3. Packing the work
- The work must come back in the condition it arrived in.
- Please use its original packing where possible. If that isn’t possible, tell us and we will advise how to pack it safely.
4. Your refund
Once the work is back at its origin, the artist’s studio, and has been checked, we refund the full price you paid to your original payment method. Your bank or card issuer may take a few working days to show it.
5. Exchanges
Every work on ARTASIN is an original, so we can’t exchange one for another. You are welcome to return a work for a refund and buy a different one, or commission a piece made for you.
6. Questions
Email support@artasin.in. This policy is part of our Terms of Service and does not limit your rights as a consumer under Indian law.